Understand booking statuses

See what common booking statuses mean and when each one should be used.

Where this lives

Booking status tells the team how committed the job is and what work still needs to happen next.

Typical status flow

• Draft or pending usually means the booking is still being shaped and may not be ready for operations.
• Confirmed means the team should treat the job as committed and include it in delivery planning.
• Completed, canceled, and similar end states should describe the final outcome of the booking, not just the last person who touched it.

How status helps operations

• Use status to drive queues for reminders, payment collection, and dispatch planning.
• Do not use notes to fake a status when the proper workflow already exists.
• If a booking will not edit, the current status is one of the first things to inspect.