Send booking reminders and follow-ups

Use booking context to decide when reminders or follow-up messages should go out.

Where this lives

Use reminder and follow-up actions from the booking workflow so communication stays attached to the right customer and event.

When to send reminders

• Send timing reminders before delivery or pickup windows, especially when customer access details matter.
• Use payment follow-ups for deposits or balance due, not for bookings that already show paid.
• Send post-event follow-up only after the service is complete and any immediate issue handling is done.

How to keep them useful

• Make sure the booking contact details are current before you trigger communication.
• Avoid duplicate reminders when several staff members work the same queue.
• If a reminder was not delivered, review notification preferences and contact quality before sending again.