Understand locked features and plan limits

Find out why something looks locked and what to check before assuming there is a bug.

Where this lives

When a feature looks disabled, first confirm whether the restriction comes from permissions, plan level, setup state, or missing required data.

Common reasons a feature is locked

• The current subscription may not include the feature, such as advanced website options, custom domains, or extra admin capabilities.
• The signed-in user may not have permission to use billing, reports, or editing tools.
• Some controls stay disabled until earlier setup steps are completed.

How to verify

• Check the plan and billing area for capability limits and subscription status.
• Compare what an owner sees versus what a staff role sees.
• Read the surrounding validation text because many locked controls explain what prerequisite is missing.