Review contact inquiries

Work through incoming contact inquiries and decide what to do next.

Where this lives

Open Contact Inquiries or Leads to work through inbound messages from the website and decide what should become an actual follow-up.

What to check first

• Review event date, location, and product interest before replying because that tells you whether the request is a fit.
• Some inquiries belong in sales follow-up while others are simple support questions that need a direct answer.
• If the inquiry is incomplete, note the missing information before you start outreach.

Best next steps

• Convert high-intent inquiries into customers or follow-up workflows so they do not disappear into a mailbox.
• Use notes or status updates to record who owns the reply and when it should happen.
• Close out spam, duplicates, and old resolved messages so your queue stays useful.